Return Policy

We commit to refunding or exchanging any purchases within 7 days from the date of purchase, subject to the following conditions (unless stated otherwise in any legislation) : the proof of purchase is presented, the item is returned unused, in its original sealed packaging (where applicable) subject to the following restrictions by category.

Games & Software

All refunds and/or exchanges of software or games will be subject to the following
restrictions :

1) No refunds or exchanges will be made in relation to software or games in respect of which
have been opened and/or the seals have been broken or appear to have been tampered with.

2) No refunds or exchanges will be made in relation to software or games once opened due to your
failure to check that you or the person you are acquiring the game for, has a system that meets the
minimum specifications required and/or relevant age restriction.

3) No refunds or exchanges will be made in relations to software or games that have been damaged
due to abuse, misuse or system malfunctions.

4) As games are protected by copyright law, defective games will be booked in for testing and if
found to be faulty, will be exchanged for the same game.

5) Under no circumstances can we exchange or refund games that require online authentication or
activation. Once opened, they are deemed to have been activated and authenticated.

Hardware & Accessories

To the extent permitted by statute, all hardware and accessories that become faulty due to manufacturing defects within the first 6
months will be tested by the manufacturer or authorized distributor and if found to be defective, we will repair, exchange or refund. If
your goods become defective after the initial six months period, but still within the manufacturer’s warranty, Game 4U will send the
goods to the manufacturer or authorised reseller and they will decide whether you have a valid claim and whether to refund or
replace. No warranties will be entertained on any goods that have been abused, misused or damaged due to any accident or act of

Digital Vouchers/Gift Cards

Gift Cards/Digital Voucher purchases are non-refundable.

Wearable Merchandise

Except as otherwise provided in any legislation, all refunds and/or exchanges of merchandise will be subject to the following
restrictions and only accepted provided the following conditions are met

  1.  All original tags and any sewn labels are still attached
  2.  The item/s are in an unworn, unopened and unused state
  3.  In original packaging


Change of heart returns will not be accepted under any circumstances.

Refunds will be executed in the same manner payment was made and may take up to 7-8 business days to process.

We reserve the right to charge a restocking fee.

We aim to honor the above policies in line with the South African Consumer Protection Act. 


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